RETURNS & EXCHANGES

Making an Exchange or a Return is Easy and Fast, fill out the Form below!

Item Change: Free

If you need to change size or replace the model of your purchase, you can request the change within 30 days from the delivery date.

If you wish to change an item, you can request it by filling out the form below, indicating the order number and the request for an item change. We will carry out the collection at home and upon receipt of the product we will issue a Store-Credit of the full value of the returned item, without return costs. You can use the Store-Credit received to make a new purchase. The new purchase may also include items of different amounts compared to the returned product as the Store-Credit can be applied and supplemented by an additional payment for items of higher value or partially spent on items of lower value, keeping the remaining value for future purchases. It is possible to make only one change for each purchase.

Store-Credit: Free

If you want to replace your item but you are still undecided about what to choose or for other reasons you can request a Store-Credit.

If you wish to request a Store-Credit it is possible by filling out the form below, indicating the order number and the Store-Credit request. We will carry out the collection at home and upon receipt of the product we will issue a Store-Credit of the full value of the returned item, without return costs. You can use the Store-Credit received to make a new purchase. The new purchase may also include items of different amounts compared to the returned product as the Store-Credit can be applied and supplemented by an additional payment for items of higher value or partially spent on items of lower value, keeping the remaining value for future purchases.

Return: Free (Italy) 10€ (Europe)

It is possible to request the return within 30 days from the delivery date.

If you wish to make a Return, you can request it by filling out the form below, indicating the Return Request and the Order Number. Upon receipt of the request, our Customer Care will send the courier for collection. Once the package has been received, the return will be processed within 3 working days and you will receive confirmation of acceptance by email.

The refund will be issued within 3 working days of receipt of the package at our offices, it will include the value of the products purchased net of the original shipping costs (if incurred) € 10 (Europe) of return cost. The processing times for the re-credit may vary depending on the payment method and the bank.

To send a request:

You can proceed with the request for an Item Exchange, Store-Credit or Return by filling out the form below and specifying which of the three options you prefer. Before completing the form, read the specifications listed below.

For the request to be successful:

1- It is possible to exchange or return any product purchased on our store within 30 days from the delivery date (including holidays). After this deadline, the Exchange or Return procedure will no longer be available.

2- Make sure that the products are in the same condition in which they were received, new and placed in their packaging, complete with all the attached materials. Materials such as envelope, guarantee and box are considered an integral part of the product.

3- Apply the pre-printed label inside the package and deliver it to the courier. In the event that it is necessary to request a new label, please specify it in the request phase, we will provide you with a new one.

The request will be accepted only if the above procedure is respected. If the request does not meet the conditions listed, a refund will not be possible and the package will be sent back. Only those who made the purchase can make the request for Exchange, Store-Credit or Return.

Status of the return

When the request is accepted, a confirmation e-mail will be sent within 3 working days of receiving the item at our offices. You can follow the status of the request from your private area.