FAQ You can use the frequently asked questions to better orient yourself HOW CAN I FIND A PRODUCT? You can search for the product you need in our catalog or by writing a free text in the search box at the top left of the Main Banner. WHERE CAN I FIND THE DETAIL DESCRIPTION OF A PRODUCT? In the product sheet, which you access by clicking on the individual items, you will find on the right a field with a short and intuitive description of the product. If you want to know better the details of the product you are viewing, under the "Add to Cart" button you will find a more detailed description that you can consult by clicking the + button. If you need the technical details of the article, scrolling down the product sheet you will find a section dedicated to the technical characteristics. WHAT IS THE WISH LIST? By adding the product to the Wish List, you can create a list of your favorite products. Each time you visit marliandco.it, you can view the list, update the products present and proceed directly to purchase the ones you prefer. WHAT ARE THE STEPS I MUST TAKE TO COMPLETE AN ORDER? By adding the item you want to the Cart with the appropriate Button, remember to select the size for the items that need to be measured, a banner will open on the right with the summary of the products in your cart, the total value and the buttons " buy "or" continue shopping ". By clicking on the "buy" button you will be directed to the cart. Here you can view the total order, delete any items, enter a promotional code, indicate the shipping address and complete the order with the appropriate button. HOW CAN I BE SURE I HAVE COMPLETED THE ORDER? You will be shown a message notifying you that your order has been successfully placed. Immediately after, you will receive an e-mail confirming that your order has been taken over. You will also be able to access your personal area and check the status of all your orders. WHICH METHOD OF PAYMENT CAN I BUY?You can buy by credit card, bank transfer, Paypal etc. visit the section dedicated to payments for all the details. CAN I PAY WITH A DISCOUNT CODE OR COUPON? Yes! On marliandco.it you can pay with Discount Codes or Coupons that are valid and provided by MARLI & CO. on the occasion of special promotions. If you have a valid Discount Code or Coupon, enter the alphanumeric string in the appropriate field when you start the purchase process and then click on "Apply". The total of your order will be automatically recalculated net of the discount brought about by the promotion. WHY WAS MY CREDIT CARD REFUSED? In our experience, your card can be rejected for the following reasons: the data requested for payment do not match those of your card. A simple typographical error in one of the fields can cause the refusal of the operation. You have not activated your security code. Some credit cards, to protect you from online fraud, require an additional security code to be entered to confirm payment. The code is provided by your bank. Your card limit has been exceeded. It is also possible that you have exceeded your credit limit or that your card has expired. Your bank can give you all the necessary information about your card and payment options. If you think there are other problems, please write to our Customer Service. WHEN WILL THE PAYMENT BE CHARGED TO MY ACCOUNT? The debit on your account will follow the times established by your manager. ARE THE PRICES SHOWN INCLUDING VAT? Yes, all the prices shown already include VAT CAN I REQUEST THE INVOICE ON BEHALF OF MY COMPANY? Yes, just enter the correct data referring to your company in the billing address. Remember to specify that the purchase is on behalf of a company by ticking the appropriate flag that you find at checkout and that you want an invoice. Attention: the invoice can only be requested by correctly filling in the fields during checkout. WHERE CAN I CONSULT MY INVOICE? You will receive the invoice by email IS IT POSSIBLE TO CANCEL AN ORDER? Yes, only if the cancellation request arrives before the order is processed. IS IT POSSIBLE TO RETURN OR EXCHANGE A PRODUCT IF YOU ARE NOT CONVINCED OF THE PURCHASE? Of course, for the methods and times to make the request visit the section dedicated to exchanges and returns. I HAVE WRONG SIZE / SIZE / COLOR CAN I CHANGE THE PRODUCT? Yes, you can request an item change, for the times and methods of change visit the section dedicated to changes and returns. CAN I CHECK THE STATUS OF A RETURN / EXCHANGE? You can check the status of your return or exchange in your personal area. However, you will receive a confirmation email upon acceptance. WHY SUBSCRIBE TO THE SITE? Registration on marliandco.it offers many comforts: - check the orders in progress and the history of those previously placed - activate a return procedure and check its status - manage your account and the addresses where you want to receive your purchases - receive all updates on promotions, news, latest arrivals, initiatives via newsletters HOW DO I HAVE TO REGISTER? Click on the icon at the top right in the shape of a little man, enter the required data and confirm with the "register" button. You will receive a confirmation email for successful registration. HOW CAN I CHANGE MY REGISTRATION INFORMATION? Access your personal area, click on your profile and modify all the data you wish to update. I AM REGISTERED BUT I FORGOT MY PASWORD, HOW CAN I RECOVER IT? Click on the little man icon at the top right, enter your email, and click on the field "I don't remember my password. You will receive an email that will allow you to set it again.